New visitors

How do I navigate through the store?
The easiest way is to naviguate through the menu and categories to get a list of products.
By clicking on one of the product of the list, you get a long description with one or several pictures.
You can also use the search function located on the top on the website.
If you need more information about our products, please contact us.

How do I make a purchase?
Simply navigate to the product you are interested in purchasing, select the quantity and the possible options and then click on the "Add to Cart" button.
When a products list is displayed, if there is no options for a product, you can add it in your cart by clicking on the "Add To Cart" button.
Your product will be automatically added to your cart, located at the top right of the website.
You can view details about your cart anytime by clicking on the "Cart" button.
You can check the shipping cost before to checkout at anytime by clicking on the "Calculate shipping cost" button.
If you are done shopping, click on the "Checkout" button to complete your purchase where you will be prompted for shipping and payment information.
All online transactions are secure and encrypted with SSL (secure socket layer) technology for ultimate protection of private and financial information.

Do you send printed catalogues?
As our product inventory is constantly evolving, Tokyo Smart does not carry a print catalog. We feature all of our products on our website.
Please visit http://www.tokyo-smart/

Ordering

What are my payment options?
Customers residing overseas may pay by credit cards through Stripe or Paypal (note that you can pay with Paypal without creating a Paypal account).
All orders will be processed and shipped once payment has been received.

What is the currency for all prices?
All prices listed on our website can quoted in these currencies : Canadian, Australian or New-Zealand Dollars, Euro, Pound, US, Suiss Francs or Japanese yen.

What is Tokyo Smart' pricing and discount policy?
We regularly offer discounts on selected products in our website.
We also from time to time offer discount coupons.
We also have an affiliate and a referral programs

How do I order online?
Placing an order online is easy and convenient. Simply select the products you would like to purchase and place them in your shopping cart. When you are finished shopping, click on the "Checkout" button to begin the checkout process. Once you have entered your shipping and billing information, submit your order.

Do you ship internationally?
We are happy to ship anywhere in the World.
If goods are being ordered from outside Japan, import duties and taxes may be incurred once your goods reach their destination.

Are online transactions secure?
Tokyo Smart assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certification. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.

What is Tokyo Smart' product availability?
Your package will usually be shipped within 24 hours of online ordering. Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays) depending on product availability.

Will I receive an email confirmation of my order and tracking information?
You will receive an email notification immediately following your order. You will then receive another notification once your product has been shipped. For orders shipped by EMS you will be able to track the progress of your order thanks to a tracking number.

Shipping & fulfillment

What are Tokyo Smart shipping methods?
All international orders are shipped via the Japan Post.
For more information, please read the Shipping & Returns Policy.

How long does it take to receive products?
Orders shipped overseas are usually delivered within 2-4 business days from the order's shipping date by EMS and 3 to 6 business days by Airmail.

Returns & Exchanges

What is your refund policy?
If for any reason you are not completely satisfied with your online purchase, simply return the products to us within 10 days of receipt of your order and we will be happy to credit your account for the full amount of the purchase (less shipping and handling). We're sorry, but return shipping fees are not refundable.

How do I change or cancel my order?
You may change or cancel your order as long as the order has not been processed and shipped by contacting us.

What if my package has been damaged during shipment?
Every effort has been made to ensure that your order will arrive safely after it leaves us.
If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us immediately (within 24 hours).

What if my package is refused or cannot be delivered?
Should a package be refused or returned to us unopened, the customer shall be charged the shipping cost of the order amount and/or pay additional shipping costs to re-ship the order.

Special services & programs

Does Tokyo Smart offer a service to gift wrap items?
We do not offer a gift wrapping service at the present time.

Does Tokyo Smart have an online affiliate program?
Yes Tokyo Smart has an affiliate program. For every 1000 yen spent in our shop, you get 1 point. 1 point represents 50 yens that you can transform in coupon at anytime.
Coupons are cumulative and can be used on products on sale.
Coupons are valid for 1 year.

Does Tokyo Smart have an online referral program?
Yes Tokyo Smart has a referral program. You can obtain 10% discount coupons by recommending this website to your friends.
These coupons are not cumulative but you can use them on products on sale.
Coupons are valid for 1 year.

Does Tokyo Smart offer wholesale pricing for resellers?
Feel free to contact us for any question related to resellers.

Does Tokyo Smart exchange links with other reputable sites?
Parties interested in exchanging links with our website are welcome to contact us.

Can i advertise on Tokyo Smart?
Interested advertisers should contact us.

Security & Privacy policy

What is Tokyo Smart' privacy policy?
For information related to privacy policy, use of personnal information and cookies please read our Privacy Notice.

Conditions of Use

What is my agreement with Tokyo Smart when shopping?
For information related to conditions of use please read our Conditions of Use.

What is Tokyo Smart' commitment to customer service?
Tokyo Smart is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by contacting us.

What if I find catalog or website errors?

We do our best to make sure that the photos, descriptions, and prices are correct, but sometimes, despite our best efforts, we make mistakes. In the event that does happen, we reserve the right to charge the correct price, ship the correct item, or correct the mistake. We will immediately notify you if any such correction is necessary.

About Tokyo Smart

Where is Tokyo Smart located?
Tokyo Smart is located in Chita city in Aichi prefecture (Japan).
Our address:
Tokyo Smart
2-5-11 Fujimi, Chiyoda-ku
TOKYO 102-0071
- JAPON -

Who is behind Tokyo Smart?
To know more about Tokyo Smart please have a look to our About us page.

Does Tokyo Smart have customers testimonials?

Hear what our customers have to say about their shopping experiences at http://www.tokyo-smart.com/en/content/3-customers-testimonials